Damon Kelley
Restaurant Technology | Beverage Analytics | 15+ Years in Operations | Driving Efficiency & Profitability
- Role
- Director of Customer Success at Beerboard
- Location
- Syracuse, NY, US
- LinkedIn followers
- 500 followers
About Damon Kelley
Experienced and detail-oriented professional with strong background in restaurant operations and enterprise account management. With over 15 years of experience in the food & hospitality industry, I have honed my skills in delivering exceptional customer experiences and building partnerships with both vendor partners & employees alike.During my time as a customer success manager, I have had the privilege of working closely with enterprise accounts, developing and nurturing strong relationships. I pride myself on my ability to understand the unique needs and requirements of each client, ensuring their success by delivering customized solutions and exceptional service.My strengths lie in my ability to effectively communicate and collaborate with cross-functional teams, analyzing data and market trends to identify growth opportunities, and prioritizing tasks to meet tight deadlines. I thrive in fast-paced environments (it’s the restaurant grind in me!) and constantly seek opportunities to learn and grow.Let\'s connect to explore how I can contribute to your business goals!
Experience
Director of Customer Success
Jan 2022 — Present · Syracuse, NY, US
Led the Customer Success team, driving strategic initiatives to enhance client satisfaction, retention, and overall customer experience. Developed and implemented scalable processes to ensure seamless onboarding, proactive support, and successful product adoption. Collaborated cross-functionally with sales, product, and marketing teams to align customer feedback with business objectives. Successfully reduced churn, increased customer lifetime value, and cultivated strong client relationships, ensuring long-term business growth and satisfaction.
Education
Onondaga Community College
Business Administration, Management and Operations
2004 — 2006
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