Damon Jochum

Senior IT Program Manager / Project Manager at T-Mobile

Role: Senior IT Program Manager Project Manager at T-Mobile
Location: Orange County, CA, US
LinkedIn followers: 500 followers

About Damon Jochum

Expertise in changing culture towards a customer-centric digital focus and leading diverse project teams to deliver superior bottom-line results. Track record of bringing Senior Executives\' vision to life by identifying and prioritizing business needs and implementing robust cost-saving solutions. Excellent communicator with flexibility to adapt quickly to business demands and thrive in fast-paced, customer-focused environments

Experience

Senior IT Program Manager Project Manager
T-Mobile
Apr 2020 — Present
Support cross-functional projects impacting Content Delivery Network, Domains, API, Security, eCommerce, Cloud Services, and Digital Front Ends; throughout the project life cycle, using various tools (e.g. Microsoft Suite, Confluence, & Jira) and deployment methods (waterfall, agile, scrum). Direct technical and non-technical team members and manage issues to resolution ensuring project requirements and timelines are met. Provide timely and accurate communications to ensure actionable information is readily available. Manage relationships with vendors, suppliers and staff to ensure support, budget, and quality are maintained.

Education

Villanova University
Certificate of Achievement in Lean Six Sigma
2009 — 2009
California State University, Fullerton
Physics, General Physics
1995 — 1999
California State University, Fullerton
Mathematics, Minor - Advanced Mathematics
1995 — 1999
Villanova University
Certificate of Achievement in Six Sigma Green Belt
2009 — 2009

Skills

Call Centers
Strategy
E-Commerce
Contact Centers
Business Case
Integration
Product Management
Management
Program Management
Wireless Technologies
Telecommunications
Analysis
Business Process Improvement
Strategic Planning
Vendor Management
Process Impr
Wireless
Team Leadership
Project Management
Analytics
Business Strategy
Mobile Devices
Sdlc
Process Improvement
Business Analysis
Digital Experience
Leadership
Cross-Functional Team Leadership
Customer Experience
Customer Service
Call Center

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