Damon Gibson

About Damon Gibson

Hello, my name is Damon. I’m a graduate of an accelerated IT program where I earned the Google IT Support Professional Certificate, developed strong Excel skills, and received hands-on training in Office 365 administration. I’ve also self-studied for the CompTIA A+ and Network+ certifications, completed additional coursework to expand my technical knowledge, and hold a CompTIA Security+ certification. I’m proficient in software installations, system updates, and working in virtual machine environments, and I’m deeply passionate about technology and lifelong learning.Previously, I worked in the trucking and construction industry, where I gained over a decade of experience and developed strong customer service and problem-solving skills. Although I’ve since transitioned out of that field, the discipline and work ethic I built during those years continue to drive me today.My commitment to growth and my interest in technology led me to pursue a career in IT support. For the past two years, I’ve served as an IT Specialist for Operations at the Naval Academy Athletic Association, following four years as the Lead IT Support Specialist at the United States Naval Academy. These roles have given me hands-on experience in supporting users, troubleshooting technical issues, and maintaining critical systems in high-demand environments.

Experience

1. Information Technology Assistant

   The Naval Academy Athletic Association

   Aug 2023 — Present · US

   Performs site surveys for network capabilities• Troubleshoot Network outages in theater and stadiums• Lead projects for new installs of equipment for the Athletic team coaches• Perform Maintenance and pre-inspections on all equipment before every major sport event• Direct IT support for the Director and deputy Director of athletics• A/V support for displays and scoreboards in the Department• Manage all security non-compliance Tickets submitted from the cybersecurity team on devices from USNA• Re-images Clients windows and MAC machines• Improve the effectiveness, efficiency, and delivery of services using emerging technology and technical methods and methodologies.• Resolve complex technical problems by investigating the root cause and recommending SMART (specific, measurable, achievable, realistic, timely) solutions.• Ensure solutions within each technology area are delivered, maintained securely, and compliant with internal standards and external regulations.• Provide and advise the product team with technical expertise, translating the business vision into technical vision.• Develops and implements timelines to achieve targets• Install, maintain system backups, configure, upgrade, and maintain laptops, desktops, printers, scanners, modems, NICs, etc.• Perform Interview’s for summer interns and (TAD’s) Temporary Additional Duty Naval students• Manage the day to day Activities for the TAD’s and Interns• Provides tier I/ support to (Naval Academy Athletics Assoc) faculty/staff• Conduct meetings with USNA to ensure that all of is following and in compliance with all the updates Applied to the Naval yard

Education

• Merit America

  Google IT Support Professional Certificate, IT Support

  2020

• MyComputerCareer

  Information Technology

  2017 — 2018