Damon Dzik

Experience

1. Manager, Ticket Operations & Analytics

   Seattle Reign Fc

   Jun 2022 — Present · Seattle, WA, US

   System Management: Ensure ticketing systems are fully operational, up-to-date, and meet the needs of the organization. Collaborate with Ticketmaster and stadium venues to enhance the fan experience by maximizing Ticketmaster capabilities and functionalities.· Analytics and Reporting: Collaborate with teammates to analyze ticket sales, trends, and customer behavior. Work with the Business Strategy & Analytics team to help build out Reign data feeds for a future state tech stack. · Process Improvement: Identify and implement innovations in ticket operations, systems, and customer service, to deliver best-in-class experiences for fans. Continuously improve and streamline ticketing operations to align with organizational goals. Work alongside the Ticket Sales & Service department to enhance the overall fan experience.· Matchday Operations: Lead matchday ticket operations, including managing the box office, troubleshooting ticketing issues, and supporting customer service teams.· Product Launches and On-Sales: Create and oversee testing protocols for ticketing on-sales, new ticketing products, and system updates. Collaborate with the head of TS & S to ensure on-sales and product launches offer the best fan experience possible. Participate in post-launch debriefs to assess performance and refine processes. Develop customer-first processes to enhance engagement and retention. · Inventory and Seat Management: Work closely with colleagues to manage matchday ticket inventory, ensure accurate seat classifications, and coordinate ticket holds. Lead Reign pricing strategies, in particular, single match dynamic pricing· Ticketing Support: Collaborate with the head of TS & S and lead efforts to ticket distribution, overall match attendance, and other ticketing efforts that latter up to organizational goals. · Leverage and prioritize AI capabilities as much as possible to increase efficiency and production. Especially when evaluating new technological solutions.