Damon Dow
Sr. Customer Experience Manager - T-Mobile Business Digital & AI Realization
- Role
- Senior Customer Experience Manager T-mobile Business Ai Realization at T-Mobile
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Damon Dow
I am a multi-faceted leader within the wireless industry with a wide range of professional experiences including the following:*12+ years of Customer Service experience*10+ years of Call Center experience*10+ years Team Management & Leadership experience*8+ years Device/Service Launch experience*8+ years Device and Service Post Launch Support experience*8+ years Methods and Procedures experience*6+ years Service and Sales experienceSpecialties: Customer Service, Operations Support, People & Process Management, Device/Service Launch
Experience
Senior Customer Experience Manager T-mobile Business Ai Realization
Feb 2022 — Present · Seattle, WA, US
My role on our business side provides support for digital adoption, IVR, frontline system enhancements, Messaging, AI/Bot Integration. This includes but is not limited to gathering business requirements, technical design, implementation plan, quality control monitoring to ensure that projects are delivered within the timeline, scope and budget. Managing business requirements, project plans, project materials Assess existing or new processes and potential impacts. Communicate with cross functional internal support as well as external partners to ensure success and address concerns. Ability to multi-task and lead groups constructively through change and provide out of the box thinking to drive adoption and successful execution.
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