Damilola Ayobami-Rex

Customer Service Manager @Aetna, A Cvs Health Company

US

Post-Sales Strategy: Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives.Value Fluency & Management: Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives.Operational Excellence: Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones.Client Engagement: Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly.Client Relationship Management: Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies. Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact.Operational & Technical Expertise: Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation.Innovation and Thought Leadership: Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation.Team Collaboration: Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan.Issue Resolution: Work closely with clients and internal teams to develop effective solutions to problems.

Adekunle Ajasin University

Bachelor of Science - B.Sc