Damion Jeffrey
Head of Delivery @Odgers
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WORK HISTORY
Head of Delivery @Odgers
A permanent role managing multiple teams, built from scratch by selecting the best talent available for budget to build the capabilities required to satisfy the business’ appetite for change.I manage a portfolio of 30+ projects and programmes, ensuring technical delivery.I lead a team of Business Analysts,(including a Salesforce specialist) and a Salesforce Administrator supporting and developing a CRM Product. I also manage a team of developers who manage in-house products and provide support to marketing on our websites.Key Responsibilities & Achievements:• Manage complex, customised products across, Operations, Finance, Marketing and HR. These include Salesforce Orgs, DocuSign, Gen and CLM tools, customer intelligence tools, data enrichment products, CV parsing tools, three websites (two with global reach) and subsites, a Salesforce Experience Cloud build as part of an applicant tracking solution, the core Finance Systems and associated integrations.• Managing Multiple Third-Party Suppliers, including major software companies / development Partners including a Big Four Consultancy, negotiating contracts and setting governance and DevOps procedures.• Delivered a CRM-integrated e-Signature functionality saving significant time and cost on the sending of ~20k signed documents annually.• Delivered In-house products to measure the Diversity of candidate pools and an Inclusive Recruitment Diagnostic Tool described as “groundbreaking functionality” in presentations to senior leaders in some of the most prestigious companies across Europe.• Providing mentorship and guidance to Project Managers, Business Analysts and Technical Specialists.• I have worked with Senior Stakeholders from the C-Suite to Heads of Functions on Programmes and Projects in the Portfolio.• I continue to provide strategic advice, whilst designing and delivering Governance Structures for the organisation.
SKILLS
ABOUT DAMION JEFFREY
I’m a Senior IT Leader / Transformation Consultant who specialises in taking complex change from “deadlock” to “delivered”. Over the last 15+ years, I’ve led large‑scale CRM, data and digital platform programmes across sectors including hospitality, education, executive search, engineering, retail and healthcare. Programmes ranged from global Salesforce and Dynamics transformations, to enterprise performance and analytics platforms, to highly integrated PoS, payments and stock solutions spanning hundreds of locations. My sweet spot is owning a portfolio of strategic initiatives – and building the teams, governance and supplier ecosystem to deliver them consistently. I lead multi‑disciplinary teams of project managers, business analysts, sys admins, developers and operations specialists, and I’m comfortable working with in‑house, near‑shore, off-shore and partner teams. A few examples of the kind of outcomes I deliver- Turned around a global Salesforce programme delivered by a major consultancy, then stepped in as Head of Delivery to manage teams running multiple Salesforce orgs, websites, finance systems and custom AWS products for a global executive search firm- Delivered an enterprise‑wide performance management and analytics solution for a FTSE100 hospitality group, consolidating KPIs and OKRs across brands to support board‑level decision‑making- Led integrated Retail & F&B PoS, payment and stock management rollouts for a global attractions business, delivering rapid pilots, global deployment strategies and measurable operational and financial benefits- Designed and delivered innovation programmes in hospitality that reshaped staffing models, improved guest experience and contributed to record NPS and MICE performance for a multinational hotel giant. I’m at my best working with C‑suite and senior functional leaders to align technology roadmaps with business strategy, create clear governance around demand and delivery, and then execute – hands‑on where needed – until the benefits are realised. Based in Milton Keynes, I’m open to senior Chief Information Officer · Head of Information Technology · Head of Technical Services · Head of Delivery · Transformation Director · Portfolio, Programme, Technology & Platform leadership roles in Milton Keynes and the wider region, as well as remote or hybrid positions in London (around two days per week on‑site).
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