Damion Hing
Client Success Manager
- Role
- Client Success Manager at New Era Technology
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Damion Hing
Passionate in leading the way with exceptional customer service. Firm believer that…
Experience
Client Success Manager
Oct 2024 — Present
Summary: Responsible for managing new client onboardings as well as providing support to New Era Midmarket Solutions clients on all issues related to service and support, ensuring service delivery, customer service, and customer satisfaction. Ensuring that our service departments deliver the highest level of support to our clients.PRIMARY DUTIES• Manage new managed service and onboardings, which involves hosting client meetings. • Create and maintain relationships with key customers, focusing on proactive customer service and contracted deliverables. • Focal point and liaison for New Era’s communications efforts to customers and employees regarding outages, implementations, and maintenance activities. • Provide reports to management and customers on key performance indicators related to client incidents and professional services • Address client inquiries and coordinate timely resolution.• Collect and present information about service utilization• Maintain accurate notes on all client interactions, timely follow-up with customer, coworkers, carriers and vendors.• Remain constantly alert to support issues and escalations. • Address issues as appropriate when either the customer or New Era is at risk.• Oversee service failures and confirm appropriate problem management actions are being developed and executed until completion. • Develop and maintain customized communication plans for specific event types.• If required, produce and maintain service improvement plans.• Provide insight to the Business Performance reports• Provide assurance that we are delivering a client experience that is consistent with our service culture.
Education
Tulsa Tech
Accounting and Finance
2006 — 2008
Rogers State University
Associate of Science - AS
2008 — 2010
Skills
- Networking
- Software Installation
- Public Speaking
- Windows Xp
- Computer Hardware
- Technical Support
- Troubleshooting
- Comptia a+
- Computer Repair
- Network Administration
- Customer Service
- Windows 7
- Management
- Team Building
- Microsoft Excel
- Training
- Microsoft Office
- Sales
- Leadership
- Recruiting
- Wireless Networking
- Hardware
- Windows 8
- Home Theater
- Strategic Planning
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