Damini Raj Bhatraj
Business Analyst | Customer Insights & Operations | MBA - Business Analytics | Excel, Power BI
- Role
- Cap Operations at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Damini Raj Bhatraj
I am a Business Analyst with an MBA in Business Analytics and over two years of experience delivering data-driven insights across customer operations, process improvement, and business reporting.My experience spans customer insights, churn and escalation analysis, KPI tracking, and operational performance evaluation. I have worked closely with cross-functional teams and leadership stakeholders to analyze business problems, identify key drivers, and translate data into clear, actionable recommendations that support efficiency improvement and better decision-making.I have hands-on experience working with Excel, Power BI, Tableau, and basic SQL to analyze trends, build dashboards, and communicate insights to both technical and non-technical audiences. My academic and project work has further strengthened my ability to support customer retention initiatives and revenue-focused analysis.What sets me apart is my business-first mindset. I focus on understanding the context behind the data and communicating insights in a way that drives practical outcomes.
Experience
Cap Operations
Feb 2026 — Present · Hyderabad, IN
Resolved clients account cases within defined SLAs while ensuring policy compliance and accuracy.2.Analyzed case data to identify root causes and support process improvement initiatives.
Education
Osmania University, Hyderabad
Bachelor of Arts, History, Public Administration, and Geography
Gannon University
Master of Business Administration - MBA, Business Analytics
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