Damini Sheth

About Damini Sheth

I’m a results-driven and certified ServiceNow Developer with over 6 years of experience designing and delivering scalable enterprise solutions across ITSM, ITBM (SPM), GRC, and Service Portal domains. With a strong foundation in JavaScript, HTML, and CSS, I specialize in building seamless user experiences and automating business processes to improve efficiency, compliance, and visibility.Throughout my career, I’ve contributed to diverse and complex implementations for global clients like Novartis and Deloitte. My experience spans creating responsive UI Builder components, designing custom widgets, managing CAPEX/OPEX workflows, and building interactive dashboards. I\'m well-versed in crafting Business Rules, Client Scripts, UI Policies, and Notifications that align with real-world enterprise needs.I take pride in my ability to collaborate closely with cross-functional teams and stakeholders translating requirements into elegant, efficient solutions. I’ve supported end-to-end project lifecycles, from gathering requirements and development to defect resolution and production deployment across multiple environments.Known for my analytical mindset and adaptability, I thrive in agile settings and under tight deadlines. I’m passionate about continuous improvement, innovation, and delivering value through technology. Whether it’s developing from scratch or enhancing legacy systems, I bring a problem-solving approach backed by a commitment to quality and user satisfaction.Let’s connect if you\'re looking for a reliable ServiceNow expert to drive automation, improve user experiences, and deliver results that matter.#ServiceNowDeveloper #ITSM #ITBM #GRC #ServicePortal #UIBuilder #JavaScript #ProcessAutomation #NowExperience #EnterpriseSolutions #DigitalTransformation #CertifiedSystemAdministrator #WorkflowAutomation #AgileDevelopment #ServiceNowCommunity

Experience

1. Infra Dev Specialist

   Cognizant

   Jul 2024 — Present · Indore, IN

   ITBM:• Designed and developed Service Catalog items to enable users to create and manage Demands.• Executed tasks related to ITBM (SPM) for Demands, Projects, and Change Requests.• Customized financial fields such as Legal Entity and Tax Rate based on business requirements.• Implemented user stories associated with Capex and Opex expense types.• Prepared and managed QA/PROD deployment documentation to ensure smooth release processes.• Provided support for deploying update sets to higher environments, ensuring accuracy and consistency.• Conducted client demos before production releases to validate requirements and gather feedback.• Investigated, resolved, and managed defects throughout development lifecycle.

Education

• Sanghvi Institute of Management & Science Rau, Indore

  Bachelor of Engineering

  2013 — 2017