Damini Katnoria
Operations Support Specialist @ Accertify, Inc. | Ex Operations Support Analyst @ American Express Co.
- Role
- Operations Support Specialist at Accertify, Inc.
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Damini Katnoria
As an Operations Support Specialist at Accertify, Inc, I leverage my technical skills…
Experience
Operations Support Specialist
May 2024 — Present · Gurugram, IN
I resolved complex technical issues, conducted application monitoring, and developed fraud screening rules and methodologies for a SaaS-based application.Maintained all communication and documentation using JIRA and Confluence, and configured the user interface according to client specifications.Designed automated business processes and workflows within the existing application framework, while acting as a liaison between clients and internal teams including OpsInfra (DBA, NetOps, OpsApp, SysOps).Monitored Splunk alerts and dashboards to proactively address transaction performance issues, supported and optimized system processes, and managed production issues related to data validation services. Also troubleshot client-side data feed problems and kept clients informed about any data latency and escalations, enabling timely resolution on both ends.
Education
Punjab Engineering College
Bachelor of Technology
2018 — 2022
Delhi Public School Chandigarh
Kindergarten to 12th standard
2003 — 2018
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