Damini Bhaskar

About Damini Bhaskar

I am a driven young professional passionate about customer success, client engagement, and data-driven growth strategies. My strengths lie in building and nurturing client relationships, analyzing data to uncover insights, and ensuring customers achieve measurable outcomes.Over the past few years, I’ve led project management and account growth initiatives across the APAC region, delivering compliance projects (ISO 27001, SOC 2, GDPR, HIPAA, PCI DSS) and achieving an 86% successful project completion rate. By minimizing churn and driving customer expansion through cross-sell and up-sell strategies, I consistently achieved Net Revenue Retention (NRR) growth of 101–102% over multiple consecutive quarters.I thrive in dynamic, growth-focused environments where I can combine strategic problem-solving with collaboration to deliver value for both customers and the organization.Outside of work, I enjoy listening to music, dancing, traveling, and connecting with people—activities that keep me inspired, creative, and adaptable.Always open to connecting with professionals in customer success, client management, and data analytics.

Experience

1. Customer Success Manager

   Scrut Automation

   Nov 2024 — Present · Bengaluru, IN

   Managing APAC, EMEA and ANZ Region.2. Achieved Net Revenue Retention (NRR) of 102% over the last two quarters, reflecting strong customer retention and expansion.3. Hands on experience in leveraging tools like Statisfy and ChurnZero for customer insights, churn prediction, and retention management.

Education

• Karnataka State Open University

  Bachelor of Commerce - BCom, Business/Commerce, General

• Rennes School of Business

  Exchange student, Digital Marketing

• Acharya Bangalore Business School

  PGDM, Marketing and Finance

  2017 — 2019