Damini Bharthare Pillai
IT enthusiastic l Expert in Troubleshooting to support
- Role
- Customer Success Manager at Walkover
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Damini Bharthare Pillai
Experienced Support Technician (CAS) with a demonstrated history of working in the IT industry. Skilled in Professional communication, Microsoft Word, Management, Leadership, and Microsoft Excel. Strong information technology professional with a Bachelor’s Degree focused in Electrical, Electronics and Communications Engineering from Rajiv Gandhi Prodyogiki Vishwavidyalaya.
Experience
Customer Success Manager
Mar 2017 — Present · Indore, IN
Resolving software related issues.+ Email support using the Helpscout ticket system for resolving issues of users.+ Testing the software for checking the functionality.+ Raising issue to developer related to software bugs.+ Filling reports regarding product problems.+ Helping clients with regards to technical issues with our widgets.+ Resolving the issues over the telephone via Toll-Free.+ Setup and run servers.+ Live chats with users for resolving queries and issues by using the intercom.+ Provided functional and technical support, troubleshooting, and diagnosing and software problems.+ API integration in billing, hotel management, school system, software.+ Proven ability to administrate and control the operation.+ Improve client experience and increasing the Happiness Score.+ Canny for helping with feature requests of users.+ Alerts management.+ Feature generation.+ Process handling.+ Training and Dealing with the whole team for their responsibilities androles.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor’s Degree
2011 — 2015
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