Damilola Pelumi-Kolade
Senior Business Analyst Product Owner @Iron Mountain
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WORK HISTORY
Senior Business Analyst Product Owner @Iron Mountain
Boston, MA, US
Defined and documented requirements for stakeholders, translating them into actionable user stories, acceptance criteria, BRDs, functional, and non-functional specifications that align with project goals.• Collaborated with stakeholders to prioritize requirements using MoSCoW and MVP techniques.• Managed requirements throughout the project lifecycle, ensuring requirement traceability and alignment.• Streamlined communication between IT teams and third-party vendors resulting in a 10% reduction in project turnaround time.• Conducted GAP analysis to identify business process improvements, leading to a 15% increase in operational efficiency/lead generation for Crozier Business Organization.• Assisted Business Product Owners in populating and prioritizing product backlog with user stories and acceptance criteria, ensuring the definitions of READY and DONE are met.• Assisted the Scrum Master and development team to remove impediments by clarifying user stories and acceptance criteria and visualizing them via wireframes, Mockups, process flows and Swim lanes.• Facilitated user acceptance testing and production testing, leading to 100% CSAT and 66% CES improvement.• Mentored BAs within the Enterprise PMO, helped lead BA Practice by standardizing templates and reviewing project artifacts.• Designed a learning catalog via Monday.com, providing curated courses for Enterprise PMO members, improving accessibility and accelerating professional upskilling.• Fostered collaborative relationships with vendor partners and internal stakeholders, providing key insights for project success, ensuring on-time and successful project delivery.
EDUCATION
ProductDive
Product Management Certificate, Product Management
University of Ibadan
Bachelor's degree, Forest Economics and Management
University of Ibadan
Master of Science - MS, Forest Resources Management
ABOUT DAMILOLA PELUMI-KOLADE
I’m a Senior Business Analyst with 8+ years of experience helping organizations transform complex business challenges into scalable, customer-centric digital solutions. My work sits at the intersection of business, technology, and product delivery, with a strong focus on measurable outcomes.Beyond my corporate work, I’m the founder of The Lola Consulting Company, where I support immigrant and diaspora professionals transitioning intentionally into Business Analysis. Through a structured framework, I help professionals gain clarity, strategically reposition their experience, and navigate competitive tech markets with confidence.In enterprise and mid-market environments, I’ve partnered with global stakeholders, product teams, and engineering leaders to deliver measurable impact, including:• Led the redesign and rollout of Iron Mountain’s Contact Support Website, achieving 85% CSAT and full SLA compliance• Implemented WhatsApp as a service channel across LATAM and APAC, reducing case handling time by 70%• Increased customer self-service adoption to 85%, cutting email support volume by 70%• Delivered web applications generating 70% ROI and 50% customer base expansion• Implemented a digital booking system increasing quarterly revenue by 75%I bring a product-driven, data-informed approach, from discovery and process mapping to backlog refinement, UAT, and value validation; translating ambiguity into clarity and aligning stakeholders around outcomes.Open to Senior Business/Systems Analyst and Product Owner opportunities where I can drive measurable business impact.
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