Damilola Milburn

Account Manager @BT Group

Birmingham, GB

As an Account Manager at BT, I am responsible for driving sales growth and managing key client relationships within both the private and public sectors. My role encompasses the following key responsibilities:• Client Engagement: Conduct regular outbound sales prospecting, including cold calling and client meetings, to promote BT\'s products and services, effectively expanding the customer base.• Cross-Functional Collaboration: Work closely with field sales and specialist teams to identify and capitalize on opportunities for core BT products, ensuring alignment with client needs and business objectives.• Contract Management: Drafting and negotiating contracts, collaborating with Field Account Management and Contract Management teams to tailor solutions that meet client requirements.• Churn Management: Proactively identify and address churn risks, implementing strategies to retain clients and maintain long-term relationships.• Forecasting and Reporting: Accurately forecast sales performance and business KPIs, providing regular updates to senior management to inform strategic decision-making.