Damien Hart

About Damien Hart

Hi, I\'m Damien. I’m a lifelong learner with a passion for Information Technology. With a background in investigations and a solid foundation in Information Technology, I bring a unique perspective to both technology and cybersecurity. My experience handling complex investigations, detailed reporting, and problem-solving has helped me approach challenges with a methodical mindset and attention to detail.In my IT career, I’ve had the opportunity to manage critical 911 systems, Radio Systems, Data Infrastructure, and Device Management—always focusing on maintaining security and ensuring everything runs smoothly. I hold a Bachelor’s in Information Technology and an Associate’s in Criminal Justice, so I’m able to blend my technical expertise with a strong sense of discipline and thoroughness.Outside of work, I enjoy woodworking, producing learning content, and creating blog content. These hobbies keep my creativity flowing and help me continue to think outside the box. I’m always eager for new opportunities where I can bring my skills and passion to make a positive impact.Hey there!If you are confused about the banner at the top, those are commands for use in a Linux Command Line Interface. whoamiThis will display the current Linux user login name.chmod changes the permissions for the file. 644It gives the following permissions:6 - Owner: Read and write access4 - Group: Read-only access4 - Others: Read-only accesscat profile.txt will display the contents of a file. In this case I referred to a text file as my profile and asked the CLI (Command Line Interface) to read out my profile. Bet you didn\'t think you would be learning Linux from a LinkedIn about section:)

Experience

1. Information Technology Specialist (Network Services)

   Internal Revenue Service

   Dec 2023 — Present · WV, US

   Streamlined operations by developing SOPs, policies, and guidelines, improving efficiency and ensuring compliance across teams.• Managed SharePoint site content, permissions, and knowledge base for improved user experience and access to resources.• Developed detailed self setup instructions, user instructions for all aspects of device usage, workflows, and business uses. • Deployed Corporate Owned iPads, provided white-glove support for executives, and ensured seamless device management with MDM enrollment.• Created and maintained asset tracking documentation, generated reports, and updated ServiceNow records for effective asset management.• Created security training for new users and provided workshops on best practices, cybersecurity, and emerging technologies.• Developed and automated ServiceNow processes for device management, including catalog updates, task automation, and support documentation.• Designed operational flowcharts and internal KB docs, streamlining processes across device lifecycles and asset management.• Coordinated with vendors to manage device activations, eSIM reissues, and user access privileges for MDM enrollment.• Team Experience creating Microsoft Power Apps and Power Automations to streamline daily tasks and inventory management.

Education

• Mountwest Community and Technical College

  Associate of Science - AS

• PennWest California

  Bachelor's degree

• Western Governors University

  Bachelor of Science