Damien Redd
Technical Support Specialist
- Role
- Information Technology Support Specialist at Animal Care Technologies
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Damien Redd
Knowledgeable and self-motivated Support Specialist with 15+ years of experience in customer service. Eager to take the next step in my career and bring top-class support skills to the team.
Experience
Information Technology Support Specialist
Aug 2023 — Present
Provide installation, configuration, and troubleshooting of proprietary software for an international customer base.· Provide customer training sessions to improve product adoption and satisfaction.· Manage client accounts and serve as a liaison for escalated issues.· Utilize remote connection tools (TeamViewer, SOS Splashtop, Zoho Assist, RDC) to resolve technical issues quickly.· Track, document, and resolve cases using Zoho Desk, Zoho Bug Tracker, and Jira ticketing systems.
Education
Grand Canyon University
Bachelors, English Language and Literature, General
Devmountain
Certificate, Python
Grand Canyon University
General Studies
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.