Damian Warren

About Damian Warren

Damian has spent most of his career in Digital Transformation, focused on how Digital products and customer experience can be leveraged to drive business growth. He has built and led organizations across various industries. Damian creates passion and alignment across product, design, and engineering teams. His ability to connect strategy, analytics, and customer experience through flawless execution have resulted in best in class products.Damian has a 20+ year history of leading high performing Digital Product Management teams that deliver value across diverse organizations including Service Delivery, eCommerce, Marketing, IT, and Operations. He works with both internal and external partners to design a customer experience vision; and then develops the experience and technical capabilities required to execute on the vision. His mission is to be at the cornerstone of experiences that become deeply integrated into customers lives.A well-respected leader for brands like Alight, SunTrust, and U.S. Bank, Damian’s skill set includes product management, user experience design, front-end development (iOS and Android native mobile apps / responsive adaptive web), supporting APIs / micro services, and emerging technologies such as Artificial Intelligence / Machine Learning. By integrating the digital DIY and human-assisted customer experience across several large Financial Service organizations, Damian is shaping the future of banking in a world where experience is king. He is a trusted leader, whose strategic thinking, creative innovation, and execution is enriching people’s lives through amazingly designed digital products.

Experience

1. Chief Digital Officer (CDO)

   Humana

   Jul 2025 — Present · Atlanta, GA, US

   Define and execute a comprehensive digital product roadmap to drive growth across Humana\'s business lines. Develop next-gen customer experiences that enhance full customer lifecycle and create better health outcomes for members. Produce financial outcomes by commercializing digital into a revenue-producing, retention-enabling function.

Education

• Georgia State University - J. Mack Robinson College of Business

  Masters Business Administration, Operations Management

  2008 — 2010

• Furman University

  Executive Banking, Retail Banking

  2013 — 2015

• Georgia Institute of Technology

  Bachelor of Science, Industrial Engineering

  1994 — 1999

Skills

• Project Portfolio Management
• Demand Management
• Benefits Realization
• Business Transformation
• Banking
• Risk Management
• Business Process Improvement
• Portfolio Management
• Management
• Strategic Planning
• Program Management
• Outsourcing
• Benefits Realisation
• Programme Governance
• Pmo
• Pmp
• Leadership
• Strategy
• Process Improvement
• Vendor Management