Damian Vernon
Talent Management Consulting | Implementation | Advocacy | Training | Coaching
- Role
- Customer Success Manager at Cornerstone OnDemand
- Location
- Shawnee, KS, US
- LinkedIn followers
- 500 followers
About Damian Vernon
You might say that I’m client success obsessed. Your success is my success. I believe that all challenge is opportunity, and I strive to enable my customers to embrace new paths to solving problems. As a veteran in SaaS professional services, it’s my job to ask the right questions, give the best practices, and most importantly, “LISTEN”. Regardless if you are a small business, or a F500 company, you just want to be heard by your vendors. I’ll not only listen, I’ll invest to bring you to a path of success, based on your needs.
Experience
Customer Success Manager
May 2025 — Present · Shawnee, KS, US
Manage a portfolio or segment of customers and conduct regular customer meetings to drive a high level of satisfaction and value realization with the Cornerstone solution.• Collaborate with Account Managers to set results and measurable objectives with the customer.• Develop a consultative relationship with each customer and work across business and functional units to gain customer insight and build effective partnerships.• Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies.• Empower customers to connect their goals and challenges with solutions in the Cornerstone platform while increasing adoption and utilization.• Work across the customer’s business organization to communicate the value of these solutions to their team and executives.• Advocate on behalf of customers by engaging with Cornerstone’s product and technical teams to translate customer feedback into product requirements.• Collaborate and work cross-functionally, engaging the appropriate consultants and technical resources as necessary.• Provide industry insights, guidance and recommendations to drive customer strategic outcomes.Meet assigned targets for expansion, renewals and strategic objectives in assigned accounts.
Education
Auburn University
MBA, Business
2001 — 2002
Longwood University
BSBA, Business
1997 — 1999
Skills
- Event Planning
- Crm
- Databases
- Instructional Design
- Leadership
- Marketing
- Troubleshooting
- Sales
- Social Media
- SEO
- Program Management
- Account Management
- Team Building
- Management
- Team Leadership
- Salesforce.com
- Strategic Planning
- Customer Satisfaction
- Training
- Networking
- Html
- Portfolio Management
- Project Management
- Higher Education
- Consulting
- Recruiting
- Customer Service
- Saas
- Public Speaking
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