Damiano Carollo
Service Account Manager @Automated Logic Corporation
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WORK HISTORY
Service Account Manager @Automated Logic Corporation
Responsible for the financial performance of a portfolio of Service Contract customers and Owner Direct work.* Responsible for customer satisfaction, ensure sustainable and profitable business, timely billing and collections - major customers include NYU Langone; Google, 1 NYP (Brookfield Properties), and Viacom.* Safety – conduct monthly toolbox, quarterly communications, and ensure completion of online modules for direct supports.* Ethics – conduct quarterly communications and ensure completion of online modules for direct supports.* Develop opportunities with and without sales representatives – service agreements and pull through (retrofits).* Develop direct supports via training (OTJ & formal) and utilizing Performance Feedback Tool (PFT)* Accounts Receivables – lead and coordinated efforts with accounting in collecting outstanding AR; for NYU Langone collected over $380k in AR over 365 days including over $170k written off branch P&L.* Managed and executed Owner Direct pull through work and T&M transactional work.* Demonstrated strong leadership, organizational, time management, and communications (written and verbal) skills.* Received ALC 2013 Performance Award in recognition of outstanding performance
EDUCATION
SUNY @ Stony Brook
B.E; B.E.E.E, Electrical Engineering
Stony Brook University
BE, Electrical Engineering
SUNY @ Stony Brook
M.S, Technological Systems Management
ABOUT DAMIANO CAROLLO
I have approximately thirty two (32) years of management and engineering experience in the service, construction, and manufacturing industries. I attribute my success thus far to my eagerness to learn new things and my desire to seek new challenges. Strong interpersonal skills and proven leadership qualities have allowed me to work and contribute in a team-oriented environment. I have excellent organizational skills allowing me to prioritize and perform multiple projects, assignments, and troubleshooting activities.Specialties: account management, accounts receivable, budgeting, business plans, contract management, customer satisfaction, estimating, hiring, inventory management, invoicing, marketing, materials management, optimization, performance analysis, personnel, presentation skills, problem solving, process engineering, procurement, progress, project management, proposal writing, quality, recruiting, safety, sales, technical support, training programs, troubleshooting, workflow analysis,
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