Damian Miller
Founder & Managing Director @Intelligent Purpose
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WORK HISTORY
Founder & Managing Director @Intelligent Purpose
Manchester, GB
Built a customer experience consultancy helping organisations improve customer journeys, onboarding and loyalty to drive measurable business growth.Impact:Delivered +30% sales growth for a retail client by redesigning customer journey and proposition Advised brands across retail, FMCG and hospitality on CX strategy, onboarding and retention improvement Designed and implemented VoC programmes linking customer feedback to commercial decision-making Regularly brought in to identify friction, prioritise fixes and unlock growth opportunities Trusted by clients as a senior advisor who turns insight into action, not just reporting
EDUCATION
Loughborough University
Bachelor's Degree, Information and Library Management
SKILLS
ABOUT DAMIAN MILLER
Making customer experience simple, understandable and magicalI help CEOs, founders and growing businesses see their customer experience clearly, so you know exactly what to prioritise, what to fix and where the real growth opportunities areMost leaders don’t struggle because they don’t care about their customers.They struggle because they don’t have clear visibility of what customers are actually experiencing.So they guess.They invest in marketing when retention is the real issue.They tweak pricing when onboarding is the real problem.They fix symptoms while the real causes sit quietly underneath.And growth becomes harder than it should be.That’s where I come in.I help CEOs, founders and growing businesses see their customer experience clearly, so you know exactly what to prioritise, what to fix and where the real growth opportunities are.Not more dashboards.Not more theory.Not more “interesting insights” that go nowhere.Just clear, practical direction on what to do next.Typically, I help businesses:• Identify why customers don’t stay as long as they should• Fix onboarding so customers gain confidence faster• Spot friction that’s costing revenue (often hiding in plain sight)• Turn customer feedback into clear, prioritised action• Strengthen loyalty so growth becomes easier and more predictableBecause when customer experience improves, everything gets easier:Customers stay longer.They spend more.They recommend you.And growth stops feeling like a constant uphill battle.I’ve spent 20+ years in customer and consumer insight, including senior leadership roles, working directly with founders and leadership teams.I don’t just deliver insight.I help you decide what to do with it.So you can stop guessing and start making confident, customer-led decisions that drive real growth.If you suspect your customer experience could be stronger, you’re probably right.And fixing it is usually simpler than you think.
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