Damian Daniel

Workforce Management Business Analysts Project Management @Teladoc Health

Lewisville, TX, US

Leverage IEX on a daily basis to ensure service level, occupancy and schedule adherence metrics are met or exceeded consistently. • Create short term and long term forecasts and offer schedule recommendations for all lanes of business. Adjust workforce requirements based on actual interval data. • Develop Management Level Reporting using IEX, Cisco and Microsoft Office. Collect call center performance results on a daily, weekly, monthly, and annual basis to generate reports for all levels of Teladoc management. • Attend and lead meetings with operations management to determine root cause analysis for issues. Provide clear direction and resolutions to problems while demonstrating that you are innovative and an analytical thinker. • Prepare presentations and training material for people services and operations management. • Pre-schedule team meetings, one-on-one, coaching sessions, mentoring, training, overtime, and other activities based on available. • Experience overseeing various projects in different areas of the Teladoc including but not limited to oversight of front line teammates and upkeep and reporting of statistics over time. • Expanded knowledge of lane functions within Teladoc.

Concordia University-St. Paul

Master of Business Administration - MBA

Concordia University-St. Paul

Bachelor of Arts - BA, Kinesiology and Exercise Science

Concordia University-St. Paul

Master's degree, Kinesiology and Exercise Science