Dami Latunji
Experienced and dedicated Resident Care Director
- Role
- Servicenow Business Analyst at Virtusa
- Location
- Richmond, TX, US
- LinkedIn followers
- 500 followers
About Dami Latunji
Experienced and dedicated Resident Care Director with extensive expertise in assisted living operations, compliance, and resident care management. Proven ability to interpret and implement community policies, supervise multidisciplinary care teams, and ensure adherence to all relevant healthcare regulations. Demonstrates strong leadership, professionalism, and a proactive approach to problem-solving, including after-hours support to meet organizational needs.
Experience
Servicenow Business Analyst
May 2019 — Present · New York, NY, US
Worked extensively in Agile methodology environment, with the stakeholders at different management levels in PMO to identify wish list, product backlog and sprint backlog. • Led the implementation of the ServiceNow ITSM module, ensuring seamless integration with existing ITOM modules. • Defined and documented requirements, processes, and procedures for asset management strategies. • Worked with business stakeholders to maintain data integrity and completeness of the IT asset inventory. • Collected and analyzed information for budgeting, software compliance, inventory, contract summaries, and cost comparisons. • Integrated analytics and machine learning in clinical systems for informed decisions, utilizing predictive analytics for patient care. • Rolled out telehealth services to extend care reach, reduce wait times, and handle regulatory changes through Agile methodologies. • Enhanced healthcare payment systems with ACH and wire transfers, streamlining billing processes and reducing administrative costs. • Identified obstacles early in epics and stories and worked closely w/ developers to find creative technical solutions • Responsible and accountable for epic/story development, writing acceptance criteria and creating mock-ups • Conducted user interviews and Gathered/Analyzed/Presented the necessary business requirements. • Develop an understanding of the end user of the website application through secondary and primary research user interview, traffic data. Capable of generating personas and user scenarios. • Created Process Flow Diagram and Performed User Acceptance Testing (UAT).• Assisted the testing team in developing the test plan, test conditions, and test cases based on business requirements and technical specifications. Besides, used Data mapping to collect and show relations between data. • Worked with business users to prioritize product backlog and sprint backlog to align with business needs/goals.
Education
University of Lagos
Business Administration
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