Damen Dixon
Information Technology (IT) Business Analyst @Ruan Transportation Management Systems
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WORK HISTORY
Information Technology (IT) Business Analyst @Ruan Transportation Management Systems
Des Moines, IA, US
Manage and resolve Tier 2 and 3 software tickets submitted by internal stakeholders, ensuring timely and effective solutionsSpecialize in TMW (Transportation Management Software), providing support and troubleshooting for software issues related to transportation and logisticsWork with EDI (Electronic Data Interchange) systems to manage data exchange, troubleshoot issues, and implement improvementsLead the implementation of a new transportation management software by collaborating with their team, to define and express software requirements tailored to Ruan and our client\'s needsCoordinate and execute testing phases of a new transportation software, ensuring it meets operational standards before rollout to individual operationsRegularly communicate project updates and key milestones to the IT department and Executive team, providing clarity on progress and addressing concernsProvide technical support and training to end-users, enhancing software adoption and reducing recurring issues
EDUCATION
University of Northern Iowa
Bachelor of Arts - BA
ABOUT DAMEN DIXON
I like being able to find solutions to tricky problems. I enjoy trying new and unique…
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