Damariz Winborne

About Damariz Winborne

IT & Operations Strategist with 20+ years of experience uncovering inefficiencies, translating complex requirements, and delivering practical, scalable solutions across public and private sectors. Adept at business analysis, technical documentation, and process optimization—bridging communication gaps between business and technical teams to improve performance, reduce risk, and drive results.Business Analyst | Project & Program Support Email: m••••••••@mail.comProven ability to support high-impact initiatives across Fortune 500 companies, government agencies, and nonprofits. At Freddie Mac, led efforts in data governance, operational readiness, and vendor selection. Drove business analysis, process mapping, and cross-functional collaboration to improve coordination and minimize disruption. At Booz Allen Hamilton, contributed to a BRAC relocation by gathering requirements from SMEs, documenting revised workflows, and co-developing a training guide that accelerated onboarding.Other highlights include managing RFP processes for IT modernization, aligning vendor capabilities with business goals, and producing clear, user-focused documentation—including quick start guides, knowledge base content, and procedural materials—to support system rollouts. Known for juggling multiple deadlines, working across teams, and delivering timely, high-quality outcomes through deep listening, systems thinking, and attention to detail.CORE COMPETENCIES• Requirements Gathering• Process Improvement• Cross-Functional Collaboration• End-User Documentation• Synthesizing Complex Info• Knowledge & Workflow Tools• Stakeholder Engagement• Style Guide Compliance• Decision Support• Content Lifecycle ManagementSELECTED ACCOMPLISHMENTS• Spearheaded the development of a web-based compensation tool that streamlined workflows and improved the reliability of comps for home sales.• Established and led an interdepartmental Change Control Board to reduce risks tied to system updates and releases.• Served as liaison between the external Customer Training team and IT to deliver a fully populated training environment pre-launch, boosting readiness and reducing support needs.• Directed vendor selection for IT and process improvement projects, aligning technical capabilities with business goals.• Supported readiness and governance initiatives that improved rollout success and accountability.Seeking support with business process improvement, operations documentation, or technical writing? Contact me @ m••••••••@mail.com

Experience

1. Business Consultant Project Management

   Loudoun County Government

   Nov 2024 — Present · Leesburg, VA, US

   A public sector organization serving one of Virginia’s fastest-growing regions, with over employees delivering services across planning, public safety, health, and IT, supported by a centralized technology department managing enterprise systems and digital infrastructure.Led the implementation build of Nuvolo on the ServiceNow platform, serving as the liaison between the vendor and Loudoun County project teams. Authored key project artifacts including the Project Charter, Communication Plan, Project Plan, and RACI matrix. Established and maintained the RAID log and project backlog, and facilitated weekly meetings with the vendor implementation team, PMO leadership, and key stakeholders.Accomplishments• Reestablished project structure and trust after a 2-month project management gap, restoring momentum on a stalled Nuvolo implementation.• Authored foundational project artifacts (Project Charter, Communication Plan, RACI, RAID log, etc.) that aligned leadership and clarified roles, goals, and risks.• Identified and segmented stakeholder groups across departments, launching a targeted communication plan that improved alignment and reduced friction.• Increased SME engagement and participation by establishing a clear meeting cadence, publishing structured agendas, and documenting decisions in real-time.• Designed and managed external (SharePoint) and internal (Microsoft Teams) collaboration spaces to streamline information sharing between Loudoun County staff and vendor partners.• Introduced an “Out-of-Office” calendar strategy that dramatically improved meeting participation—raising key session attendance to nearly 100%.• Acted as liaison between PMO, implementation vendor, and operational SMEs, ensuring requirements were clarified, concerns surfaced early, and resolved collaboratively.

Education

• University of Michigan

  Master of Arts

Skills

• Business Analysis
• Strategy
• Software Development
• Process Design
• Risk Management
• Research
• Paper Prototyping
• Team Leadership
• Software Documentation
• Sdlc
• Wire Framing
• Project Management
• Training
• Program Management
• Business Process Re-Engineering
• Technical Writing
• Management Consulting
• Databases
• Relationship Management
• Meeting Facilitation
• Business Process Improvement
• Outsourcing
• Change Management
• Workshop Facilitation
• Business Development
• Risk Assessment
• Instructional Design
• Strategic Planning
• Event Management
• Sourcing
• Vendor Management
• Human Resources
• Pmo
• Pmp
• Leadership
• Software Development Methodologies
• Crm
• Cross-Functional Team Leadership
• Operational Risk Management
• Marketing Strategy