Damaris Osorio
Relationship Manager
- Role
- Relationship Manager at Black Tomato
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Damaris Osorio
First-generation UNC grad with extensive experience in travel, e-commerce, customer experience, and entrepreneurship. Travel: Designed door-to-door itineraries for luxury and budget clientele, managing every aspect of ticketing, lodging, destination research, and credit card rewards for budgets up to USD.Customer Experience: Designed every aspect of customer experience for my clothing and travel businesses – website, packaging, in-person booths, and social media presence. 7+ years of customer service and client relations experience in travel, retail, and hospitality. Online Marketplaces: Built a vintage and secondhand apparel shop with over 500 sales across Etsy, Depop, Curtsy, Whatnot, Instagram, thousands of in-person sales at our pop-up locations across NYC, and a 5-star seller rating on Etsy.Credit Cards & Accounting: Generated over 1M credit card points across 12 travel credit cards. Created an online resource guide for beginners on building credit and maximizing travel rewards. Managed all accounting, invoicing, and finances for each small business I\'ve created.
Experience
Relationship Manager
Jul 2023 — Present · New York, NY, US
Relationship Manager on the Client Relations team- Establish a relationship with repeat VIP clients, acting as their ongoing account manager - Develop rapport with repeat VIP clients, understanding their interests and preferences in order to facilitate their upcoming and future travels- Plan, budget, and execute client road trips across the US (Chicago, NYC, NC)- Manage VIP birthday gifting, working directly with suppliers and optimizing the process from budgeting to completion.
Education
Cornell University
Women's Entrepreneurship
2019 — 2020
Real Estate School
Licensed NY Real Estate Agent
Catawba Valley Community College
Associate of Arts (A.A.), General Studies
2013 — 2015
The University of North Carolina at Chapel Hill
Global Studies, Latin American Studies with a focus in International Politics, and a minor in History.
2015
Skills
- Entrepreneurship
- Social Media Marketing
- Social Media
- Spanish
- E-Commerce
- Start-Ups
- Spanish Translation
- Retail
- History
- Customer Service
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