Kunal Damani

About Kunal Damani

Customer-centric Sales and Business operations manager with over 20 years of experience in Sales, Business Operations & Processes, Learning & Development, Talent Acquisition & Management, Contact center management and Business Intelligence. Have worked across industries – retail & real estate and geographies – India, UK, US & Middle East.Goal driven and process oriented, my area of expertise is building empowered team and driving business through people. Proficient in over achieving goals, improving processes; and increasing productivity & customer satisfaction.CAREER HIGHLIGHTS• Responsible for Revenue, Cost, Operational & People performance of 6 Home Box stores (brand of Landmark) in the Abu Dhabi Region, UAE• Supported the opening of 4 IKEA stores - 2 big format (500k sft) and 2 city center formats (75k sft), in a new market. Accountable for setting up processes and maximizing sales with sustained long-term profitability for 3 business verticals in big format and 8 business verticals in city center format stores• Supported Store Operations for 1900+ Target Stores in USA.o Lead the store contact center and reduced store support SLA from 60+ hours to 18 hours.o Lead the Analytics & Reporting team managing proof of concepts, 60+ performance reports. Also reduce payroll cost by 3800+ hours per store annually• Recruitment & onboarding of 200+ team members and delivering hours of sales & business trainings• Establishing & scaling the South India Real Estate Business for Axiom and Hamptons International

Experience

1. Manager

   Apple

   Jun 2025 — Present · IN

Education

• XLRI Jamshedpur

  PGCBM, Business Management

  2007 — 2008

• St.Francis School

  Higher Secondary

  1987 — 2000

• S.A.Jaipuria College

  B.Com, Accountancy

  2000 — 2003

Skills

• Operations Management
• Performance Management
• Crm
• Leadership
• Corporate Communications
• Team Management
• Customer Relationship Management (Crm)
• Retail
• Strategy
• Finance
• Sales Process
• Sales
• People Management
• Change Management
• Time Management
• Management
• Recruiting
• Pre-Sales
• Project Planning
• Portfolio Management
• Reporting
• Store Operations
• Project Management
• Business Development
• Business Analysis
• Innovation
• Lead Generation
• Business Intelligence
• Real Estate
• Business Problem Solving
• Achieving Measurable Results
• Marketing
• Analytics
• Business Strategy
• Employee Engagement