Daly Richards
- Role
- Director, Pmo at American Eagle Outfitters Inc.
- Location
- Albany, CA, US
- LinkedIn followers
- 500 followers
About Daly Richards
Director (PMP, CSM, PMI -ACP) of 28 years experience with expertise building PMO…
Experience
Director, Pmo
American Eagle Outfitters Inc.
Sep 2013 — Present
Lead the Technology Customer facing PMO of 15 Program Managers and Sr. Project Managers and oversee a portfolio governing the Ecommerce site, Mobile Application, Point of Commerce for Stores, and Release Management • Execute to product outcomes aligned with the AEO pillars and strategic goals • Manage to a 30M+ per year capital budget, with team ownership of forecasting, financial analysis, demand planning and control of labor and non-labor costs. • Author and implement the process for financial controls for the Customer PMO • Own recruitment, interview process, hiring and onboarding of all full time and consultant resources • Design and organize annual training for the team • Contribute to the Agile transformation and development of AEO Program Delivery methodology and SDLC, with special emphasis on Discovery and Inception phases. • Implement process improvements in delivery methodology, including Enterprise Scaled Agile Methodologies for large cross-functional programs • Socialize and implement ADKAR change management and business process across the organization • Foster and maintain strategic partnerships with cross-functional teams in the delivery of large programs: Finance, Marketing, UX and UI, Planning and Merchandising, Order Management and Fulfillment, Corporate IT, Data Program Management Execution and Team Coaching • Omni channel initiates: 1. Buy Online, Ship From Store (BOSS). Led the initiative to replace the PKMS order management system with IBM Sterling for delivered the foundational flexible fulfillment project for Omni-channel, which enabled the stores to act as fulfillment centers for online orders. From the foundational technology above initiative, led the implementation of; Reserve in Store, and coached my team on the execution of Buy online Pick up in Store, Store 2 Door. • Replacement of Oracle POS with Jump Mind Point of Commerce Fixed Register and Mobile POS for entire fleet of stores domestic and international
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