Dallas Dunn
Principal Vendor Manager @Blue Cross NC
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WORK HISTORY
Principal Vendor Manager @Blue Cross NC
Durham, NC, US
On March 24th I was Promoted to Principal Vendor ManagerOversee the Request for Proposal (RFP) processResponsible for ensuring that value is achieved as anticipated from multiple and/or more complex outsourced relationshipsServe as liaison between applicable business leads, vendors and Corporate Services to identify service needs, provide inputs to vendor contracts and provide issue resolution support. Monitor vendor services and performance against contracted service levels,maintain quality, service availability and efficiency, and take corrective action if needed to address deficienciesPrimary communicator/liaison between vendor and business stakeholders to answer questions, provide performance metrics updates, manage capacity and demand, and remediate escalations as neededPartner with business leads to understand evolving service needs and expectations, define business requirements, and work with the vendor to improve capabilitiesEstablish and coordinate ongoing service level metric/performance reporting to monitor vendor performance and ensure contractual obligations and/or other performance agreements are met.Analyzes information to determine if there are gaps in performance and how to best address through process improvements, training and/or other interventions Ensure adherence to standard procedures for vendor governance, including data access and security.Review vendor work for quality issues, design and administer customer surveys and other feedback processes, and lead formal vendor service reviews and/or audits as neededProvides inputs to vendor contract negotiations to ensure vendor contracts align to business strategy.Collaborate with Corporate Services on vendor strategy discussions, providing data, knowledge and feedback on vendor operations from the business perspective
EDUCATION
Nova Southeastern University
BS, Professional Management
Webster University
MS, Environmental Management
SKILLS
ABOUT DALLAS DUNN
Senior Procurement Leader with experience at successfully building and leading high-performance operating teams in demanding technically-sophisticated environments. • Retired Senior Military Officer (US Army) with over 24 years of service in various jobs of increasing responsibility • Over 15 yrs experience in Contract and Vendor Management, an expert at managing multiple projects/contract at once including in Contingency OperationsContract and Vendor Management:• State of FL Certified Contract Manager (FCCM)• Strategic Sourcing• Contract Negotiation and Management• Lean Six Sigma White Belt• Standardized Process Definition• Financial Stewardship• Performance Tracking & Mgmt• Relationship Mgmt• Vendor Compliance• DAWIA Level II Contracting• 360 Score Carding• Vendor Compliance • Solicitation Preparation and ReviewBusiness Leadership• Strategic Planning & Market Research• Build / Manage Metrics Dashboard• Requirements & Priority Definition• Budgeting• Negotiation & Contract Administration• KPI’s (Key Performance Indicator’s)Development Leadership• Business Continuity• Benchmarking• Process Improvement• Change Control• Resource Mgmt• Profit & Loss Oversight• Vendor Selection• Business AnalysisOperational Leadership• Enterprise-wide Content Mgmt• Portfolio Mgmt• Life-Cycle Mgmt• Organizational Development• Service Delivery• Service Level Agreement (SLA) Mgmt• Business DevelopmentComputer Skills• Microsoft Office Suite• Electronic Document Mgmt• Asset Mgmt• Power BI• Data Analytics
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