Dalla Pronounced Day Johnson

About Dalla Pronounced Day Johnson

Experienced client director and administrator driving client satisfaction and business growth. Proven track record of operations management, building, leading, and managing teams, strategic partnerships, driving customer satisfaction, and delivering results. Experienced in project management, troubleshooting issues, and cultivating strong relationships with key stakeholders. Recognized for successfully launching new territories, generating multimillion-dollar revenue, and ranking among the top performers nationwide. Completed certification as Certified Workplace Mediator and Trainer in February 2024. Change leader who uses teamwork skills to build internal change champions and find wins for stakeholders. My StrengthsFinder results indicate that I am a team player and achiever. Key Skills: Business administration Account management Client relationship management Strategic planning Business development Consultative sales Contract negotiation Team leadership Market analysis Healthcare software solutions

Experience

1. Operations Manager and Corporate Trainer

   Change Thrivers - Conflict And Change Management Consulting

   Aug 2021 — Present · Sarasota, FL, US

   Assist with developing and facilitating data-based team learning activities. Conduct appropriate assessments and assist with implementing customized interventions.2. Conduct appropriate assessments and assist with implementing interventions.3. Assist with incorporating creative learning techniques to improve internal customer satisfaction and organizational outcomes. Provide transition/change management consultation to managers. Design and facilitate effective group-based learning and transition activities.5. Assist with learning needs and objectives, designing and delivering training programs (live, virtual, and/or e-learning) and material that reflects adult learning principles. Evaluate results in terms of reaction, learning, behavioral improvement, and organizational improvement (based on the objectives). Consult and partner with leaders and employees in the area of training and development.8. Facilitate meetings, ensure action item follow-up, work with vendors as needed, and communicate effectively with all stakeholders.9. Provide executive coaching services for managers as assigned/requested and design related development plans.10. Provide operational logistics and support to leadership.11. Track budgets and ensure reimbursements.12. Coordinate projects and commitments.

Education

• NSA Central Florida Speakers Academy

  National Speaker Association Academy

• Eckerd College

  Bachelor of Arts-Business Management and Leadership, Business Administration and Management, General

  2014 — 2017