Daljinder Purewal
Service Desk Manager @Moremicro
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WORK HISTORY
Service Desk Manager @Moremicro
Birmingham, GB
Service Desk Manager - Managing the service desk team to ensure enterprise level solutions are provided to our clients. ensure support of existing and emerging information and communications technology (ICT) services, and provide technical advice to project teams Ensure that the support team undertakes development so that they can advise on future projects and current issues Manage and monitor service desk service level agreements (SLAs) and performance ITIL process regulated solutions for our clients Manage expectations of our current and future clients Business relationship manager for our clients at Moremicro Customer escalation point Schedule site audits and organise visits for P1 Customer service management Manage service reporting
EDUCATION
Q3 Academy
Information Technology
ABOUT DALJINDER PUREWAL
Elevating IT support and service delivery for my clients since 2012. I hit goals and help my clients achieve the same, My main focus is to improve the service desk experience for engineers and users for all types of businesses. Using my knowledge I picked up in the decade working within the tech and IT support field. I create and propel business relationships between clients and support to ensure a smooth service and transition from contact to resolution. Finding ways to gain the most out of your resources to maximise your companies potential.
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