Dalisha Rodriguez

Senior Operations Manager & Analyst @BrightSpring Health Services

FL, US

Collaborate with Compliance team and Clinical Operations to ensure the needs of the business and patient care are being delivered.• Optimize system by collaborating, documenting and scoping operational/clinical needs for inclusion in the EMR configuration.• Conduct operational discovery meetings with key stakeholders and administrative leadership.• Manage vendor incidents through to resolution on behalf of the business.• Support users after application upgrades and releases.• Provide on-site support and training during or post implementation.• Plan, coordinate, and deliver implementation of projects for new agencies/branches; including but not limited to end user training schedules, delivery of training documentation, Instructor Led training, and vendor consultant management if involved in the integration effort.• Responsible for the delivery and data import templates of all facilities, physicians and staff.• Ensure compliance with all federal, state, and local regulatory requirements.• Create and manage software updates according to the needs of the company.• Perform data analysis and conduct KPI calls with all departments to provide viable solutions.• Build and manage analytic dashboards.• Developed systems and procedures to improve operational quality and team efficiency.• Oversaw workforce management planning, volume predictions and capacity planning.

Florida Atlantic University - College of Business

Master of Business Administration - MBA, Health/Health Care Administration/Management

Florida Atlantic University

Bachelor's degree, Biology, Pre-Med