Dalima Kohli
Senior Investigator- Fiu Aml @CIBC
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WORK HISTORY
Senior Investigator- Fiu Aml @CIBC
Toronto, ON, CA
EDUCATION
Lady Irwin College
Bachelor of Science (B.Sc.) Home Science (hons), Major- Communication and Extension, Resource Management
Humber College
Ontario Graduate Certificate, Global Business Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Post Graduate Diploma in Business Administration and Management, Business Administration and Management, General
Lady Irwin College
Bachelor's in Education, Elementary Education and Teaching
St. Mark's School
Senior Secondary Education/ High School, Non-Medical Sciences
SKILLS
ABOUT DALIMA KOHLI
I am a dedicated and detail-oriented professional with almost a decade of work experience in AML, Fraud investigation, Payments, and Risk Management. With strong multi-tasking skills, I can manage several projects and schedules simultaneously while maintaining a high level of integrity. My go-getter attitude has always driven me to take on challenging tasks and exceed expectations. I have led and managed operational plans, supported team development, and collaborated with stakeholders to improve efficiency and costs. In my role as a Team Lead, I meticulously conducted due diligence, including CDD and EDD, reviewing and processing various financial transactions. This included handling mobile remote deposit checks and Automated Clearing House (ACH) transactions, ensuring compliance with Anti-Money Laundering (AML) regulations and procedures. Additionally, I managed and resolved customer concerns, and diligently addressed customer disputes and fraud claims, employing thorough analysis and resolution strategies to uphold the integrity and security of financial operations.As an SME in Global Fraud at American Express, I mentored teams, prevented potential card frauds, and worked on process improvement projects. I ensured process hygiene and quality, exceeded metrics on transactional quality and compliance regulations, along with conducting accurate analysis of Fraud Claims, making sound decisions based on systematic analysis. I am proactive and never afraid to take on difficult tasks, committed to leveraging analytical skills and customer service principles to protect customers from real-time threats while contributing to the company’s growth in the digital economy. Specialties: AML Investigations, Fraud and Risk management, Payments processing, Transactions monitoring, Mobile Remote Deposit (mRDC), Operations Transformation, Customer Relationship Management (CRM), Project Management, Quality and Governance.
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