Daliana Zamora
District Leader Emerging Leader @CVS Health
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WORK HISTORY
District Leader Emerging Leader @CVS Health
EDUCATION
Strayer University
Bachelor of Business Administration - BBA, Accounting and Finance
ABOUT DALIANA ZAMORA
With over 10 years of experience in retail management and pharmacy operations, I am a District Leader Emerging Leader at CVS Health. I have a Bachelor of Business Administration in Accounting and Finance, and I am a Certified Pharmacy Technician, which enables me to combine my business acumen and pharmacy knowledge to deliver exceptional customer service and operational excellence. In my current and previous roles, I have consistently met and exceeded monthly sales goals by up to 30%, using effective marketing, sales analysis, market knowledge, merchandising, and prospecting skills. I have also hired, trained, and developed over 6 retail associates and supervisors, achieving an employee turnover rate of under 10% and an employee engagement score of over 92%. I have implemented new customer service strategies, resulting in an incremental customer count for the business. My mission is to lead and grow CVS Pharmacy operations with a focus on customer satisfaction, team collaboration, and continuous improvement.
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