Dalia C.
Health Informatics & Health Information Technology | Bilingual | UT Austin McCombs Seeking roles in Healthcare IT | Data Analytics| Application Analysts| Customer Success| Implementation Specialist |
- Role
- Customer Service Representative at eClinicalWorks
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Dalia C.
Hello! My name is Dalia, I bring 20+ years of healthcare experience combined with…
Experience
Customer Service Representative
Mar 2025 — Present · US
Assist clients via help desk channels, resolving technical issues and guiding users through EHR functionalities.• Translate customer concerns into actionable tickets; collaborate with developers and QA to ensure timely resolution.• Maintain and update internal knowledge base to streamline support efficiency.• Gather and share user feedback with product teams to inform updates and enhancements.
Education
Texas McCombs School of Business
Professional Certification, Health Informatics and Health Information Technology
Southern New Hampshire University
Bachelor of Science - BS, Health/Health Care Administration/Management
Lone star College-Tomball
Associate's degree, Occupational Therapy/Therapist
2009 — 2011
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