Dale Roberts
Panel Mediator @Kiteleon Mediation Services
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WORK HISTORY
Panel Mediator @Kiteleon Mediation Services
EDUCATION
Nottingham Trent University
Business Studies
SKILLS
ABOUT DALE ROBERTS
Dale is a Customer Success and Professional Services leader, consultant, and author. He has built and lead teams in early stage (Artesian) pre-IPO (Clarabridge) and large public businesses (Rackspace and Cognos). He has also developed long-term and successful relationships with large enterprise customers advising them on digital transformation, business process improvement and regulatory compliance.Dale fosters collaborative cross-functional relationships across commercial and technical functions and would be a valued member of any management team championing customer success in a high-growth technology business.Specialties: customer success management (csm), organisational leadership, strategy formulation, communication, coach (AoEC), customer relationship management (crm), customer satisfaction (csat), net promoter (nps), customer retention, mediation (CEDR), negotiation, customer experience (cx), software as a service (SaaS), analytics, professional services leadership, growth, and scaling.Author; Decision Sourcing: Where Analytics and Social Meet (Gower, 2013) World of Workcraft: Engagement in the Digital Workplace (Ashgate, 2015)Contributing Author;Leading the Project Revolution (Edited by Darren Dalcher, Routledge 2019)The Customer Success Pioneer (Authored by Kellie Lucas, Practical Inspiration, 2019)
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