Dale Entin

WORK HISTORY

EDUCATION

SKILLS

ABOUT DALE ENTIN

Impactful Solution Architects drive great results by pushing the envelope. We push for innovation and change within organizations. We target extraordinary results for our clients and employers. My passion is in building a better working world by optimizing business operations and building great solutions that provide not only financial benefit, but also better customer and employee experiences in the future of work. Problem solving has provided the opportunity to use my skillset as an SA to push companies from \"good to great.\" I believe that we are at the precipice of truly utilizing new technologies such as AI, Machine Learning, Intelligent Workflow and effective robotics to improve Diversity & Inclusion, Learning and Performance Management by using new technology to eliminate conscious and unconscious bias and promote fairness in the workplace I have had the opportunity to work in nearly all sector markets where I have effectively applied business transformation and reinvention. My background and experience are closely aligned to helping corporations adapt and shift to the \"new normal\" through reinvention and new strategies to emerge from uncertainty, to become even stronger and better prepared than ever before for the future. KEY QUALIFICATIONS AND SKILLSET: Transformation of people, process and technologies Application of Artificial Intelligence (AI), Robotic Process Automation (RPA), and Virtual Agents Intelligent Workflow Solutions HR innovation & workforce re-skilling In-sourced, outsourced and hybrid solutions Cross-tower multi-service BPO deals that include HR, F&A, IT and Procurement Solution enabling technologies in a Cloud environment, including but not limited to: HRIS SaaS platforms such as SAP / SuccessFactors, Workday, and Oracle ERP platforms, ServiceNow, Zendesk and inContact ESS solutions, application of Data Science and cognitive solutions Innovative solutions which achieve significant and sustainable results contributing to corporate top-line & bottom-line goals. Post-M&A transaction integration and optimization of people, business process and technology. Organizations transformation resulting in up to 35% cost savings without workforce reductions. Developed growth revenue and architect of deals in excess of $700 million over past 15 years. Optimization of Contact / Call Center strategy, design, implementation and operations Business Case/Value Proposition & ROI Development Client Needs Analyses Workforce Analytics Business Strategy & Planning Change Management