Dale Urbelis
Account Manager @Call the Car
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WORK HISTORY
Account Manager @Call the Car
Manage multimillion-dollar Medi-Cal and regional center transportation accounts, overseeing approximately members and generating over $12 million in annual revenue. Spearheaded initiatives that consistently increased transportation utilization rates by 15% monthly, enhancing member access to essential care services. •Partner with internal directors and executive leadership in weekly meetings to evaluate account health and project execution, identify performance gaps, and drive solutions that enhance client satisfaction and operational outcomes. •Foster and maintain enduring client relationships as account lead through effective communication, timely completion of client deliverables, and consistent execution of contract-set performance metrics such as average call answer time, transportation on time performance, grievance rate. •Coordinate communication with all departments, internally and externally, to collaboratively diagnose and resolve extensive matters, monitor and interpret various daily, monthly, quarterly reports to help execute KPIs, and provide strategic feedback to improve service delivery.
EDUCATION
University of California, Davis
Bachelor of Science - BS, Statistics
University of California, Davis
Bachelor of Arts - BA, Economics
Pasadena City College
Associate of Science - AS
ABOUT DALE URBELIS
Hello! I am a recent graduate of UC Davis where I studied Economics and Applied…
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