Dale Glenn

About Dale Glenn

A dynamic and results-driven Project/Program Manager with over 20 years of experience in managing large-scale technical projects. My expertise in bridging technical and business representatives to achieve common solutions has resulted in substantial reductions in scope creep and defects, ensuring project efficiency and success.Specialties: strong project/program planning; risk management/mitigation; requirements facilitation; problem solving

Experience

1. Principal Software Delivery Project Program Manager

   AT&T

   Feb 2022 — Present · Dallas, TX, US

   Led Collections & Credit Risk Initiatives: Spearheaded the design and delivery of next-generation billing tools for the newly developed AT & T Internet Air (AIA) product.* Coordinated Multi-Product Efforts: Oversaw Collections, Fraud, and Credit Risk initiatives to integrate additional new products (Simple Wireless, Fiber) into the next-gen BSSe billing platform.* Cross-Functional Collaboration: Worked closely with technical and business SMEs to ensure cohesive solutions were delivered on schedule.* Requirement Gathering Leadership: Directed intensive requirement gathering sessions to identify and secure all necessary data elements, including Sensitive Personal Information (SPI) and Personally Identifiable Information (PII), ensuring compliance and avoiding penalties for the AIA product.* Compliance and Treasury Projects: Identified and refined requirements for complex technical projects, focusing on compliance and treasury needs

Education

• University of Phoenix

  Bachelor of Science, Business Marketing

  2000 — 2002

• The University of Texas at Arlington

  Business

  1989 — 1996

Skills

• Telecommunications
• Analysis
• Pmo
• Leadership
• Visio
• IT Strategy
• Business Process
• Software Project Management
• Crm
• Program Management
• Vendor Management
• Data Center
• Management
• Change Management
• Business Analysis
• Process Improvement
• IT Management
• Integration
• Project Portfolio Management
• Project Planning
• Project Management
• Strategic Planning
• Team Leadership
• Sdlc
• Troubleshooting
• Quality Assurance
• Requirements Analysis
• Cross-Functional Team Leadership
• Testing