Dale Gilbreath
Director Staffing Efficiency @Parallon
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WORK HISTORY
Director Staffing Efficiency @Parallon
Dallas-Fort Worth, TX, US
EDUCATION
University of Phoenix
Business Administration and Management, General
Georgia Institute of Technology
Bachelor of Science (BS), Business Administration and Management, General
SKILLS
ABOUT DALE GILBREATH
Accomplished Workforce Management professional with proven success at building and leading workforce management teams, fostering effective cross-functional relationships, and driving change throughout a complex multinational business. Ability to identify and implement procedures that ensure efficiency and continual improvement to the organization. Adept at designing reporting structures to measure performance. Commended for building strong communication and relationships with clients and key stakeholders.CORE COMPETENCIESDeveloping/Implementing Unified WFM Processes - ROI & Profit Optimization - Building & Managing World-Class WFM Teams - Performance Enhancement & Succession Planning Establishing Service Level & Financial Metrics - Building Cross-Functional Relationships Developing Key Stakeholder & Client Relationships - Standardizing Processes & Procedures Scheduling & Resource Management - Analytical & Decision Making Skills - Forecasting & Statistical Analysis - Customer/Client Service - Business Intelligence Tools - Microsoft Office - Call Center ACD & Routing Systems
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