Dale Cofield

About Dale Cofield

Project Management and Customer Service Skills Management Skills: Effectively…

Experience

1. Provider Enrollment Supervisor Dol Project

   Conduent

   Sep 2004 — Present · Tallahassee, FL, US

Education

• Bellevue University

  Bachelor’s Degree, BA-Leadership

  2004 — 2012

• Bellevue University

  Master’s Degree, Project Management

  2012 — 2015

• Jackson State University

  Bachelor’s Degree, Information Processing

  1983 — 1986

Skills

• Program Management
• Vendor Management
• Outsourcing
•  Time Management Skills: Effectively Handles Internal and External Customer Pri
•  Communication/Liaison Skills: Proven Ability to Work with and Relate to Manage
• Project Management Skills: Team Management and Acting Sme
• Project Management
•  Training Skills: Skills in Training Via Powerpoint Presentation, Manuals, Web
•  Customer Service Skills: Proven During 11+ Years in a Call Center Customer Ser
• Troubleshooting
• Management
• Team Building
• Training
•  Troubleshooting Skills: Proven Ability to Identify Problems or New Issues and
• Call Centers
• Change Management
•  Problem Solving Skills: Follows Problems Through to Complete Resolution
• Quality Assurance
• Research
• Problem Solving
• Service Delivery
• Technical Support
• Business Analysis
• Microsoft Word
• Team Leadership
• Business Process
• Event Planning
• Computer Skills: Proficient with Ms Office Products.
• Powerpoint
• Six Sigma
• Process Improvement
• Public Speaking
• Leadership
• Strategic Planning
• Access
• Customer Service
• Sales
•  Management Skills: 11 Effectively Manages Processing Operations
• Analysis