Dale Campbell-Lavis
Customer Success Manager @Flight Centre Travel Group
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WORK HISTORY
Customer Success Manager @Flight Centre Travel Group
Manage a portfolio of 17 enterprise clients totaling $60M in annual value, with travel spend ranging from $3M to $27M.Achieved 100% client retention by executing strategic success plans and proactive engagement strategies.Delivered 10% YOY additional Total Transaction Value (TTV) through upsell and optimization initiatives.Lead executive QBRs, portfolio reviews, and tailored consultative engagements to serve value and align on business goals.Partner across Product, Sales, and Engineering to resolve technical issues and deliver client-requested enhancements.Provide mentorship to junior CSMs and lead internal enablement sessions.
EDUCATION
Sydney Institute of ERP
Master's Degree, Youth Services/Administration
SKILLS
ABOUT DALE CAMPBELL-LAVIS
Key Customer Success Manager with over 15 years’ experience in corporate and business travel, specializing in client account management and the implementation of large, global travel programs. I bring deep expertise in account management and travel technology, managing complex, high-value B2B SaaS portfolios while partnering with executive stakeholders to drive retention, adoption, and growth. I have successfully scaled programs and delivered measurable impact across multiple sectors.
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