Dakshitha Reddy Boda

About Dakshitha Reddy Boda

I am a Computer Science Engineering student aspiring to become a Business Analyst, with…

Experience

1. Customer Service Associate

   Amazon

   Jun 2025 — Present · Hyderabad, IN

   Excited to Share My Journey with Amazon!I’m happy to share that I’ve joined Amazon as a Customer Service Associate for the US market, and it’s been quite a ride already!When I first started, I thought, “Okay, this seems manageable.” But after completing a month here, I’ve come to understand the real picture of corporate life. It’s challenging, no doubt—but also a space full of learning and growth.To be honest, settling in wasn’t easy. This job demands a lot of mental strength, especially when you’re working night shifts from 9 PM to 6 AM—a routine most of us aren’t naturally used to. But I’ve managed to adapt, step by step. And now, I feel I’m slowly getting used to the Amazon work culture, which is unique and dynamic in its own way.Since this is a non-IT role, it doesn’t always get the spotlight—but let me tell you, customer service is the heart of any successful company. We’re not just answering calls or chats—we’re representing Amazon’s values, ensuring customers have a seamless experience, and solving real-time problems for people across the world. It takes patience, empathy, active listening, and sharp communication—skills that are as valuable as any technical expertise.One thing I’m particularly proud of is that I’m supporting customers from the US, and as part of that, I’ve been actively working on improving my English fluency and accent—not by faking it, but by learning it the right way. Clear and natural communication is key in this role, and I’m glad I’m getting better at it every day.There are still miles to go—but I’m learning how to balance life, adapt to shifts, and make every day more productive. This journey is not just about work—it’s about building resilience, improving myself, and stepping into a more structured version of who I want to become.Here’s to growth, grit, and a little bit of night shift hustle!

Education

• Malla Reddy University

  Bachelor's degree

  2021 — 2025