Dakshita Bhatnagar

Assistant Manager Customer Experience @YesMadam

Gurugram, IN

Managing end-to-end customer interactions and ensuring timely resolution of service issues-Monitoring team performance against key KPIs and customer satisfaction metrics-Conducting regular quality checks and audits to ensure adherence to company standards-Leading initiatives to improve customer retention and loyalty through feedback analysis and service enhancements-Collaborating with cross-functional teams (operations, technology, and quality) to resolve bottlenecks and streamline workflows-Training and mentoring team members to promote a culture of empathy, accountability, and excellence in service delivery.

CRSU

B.ed, Biology/Biological Sciences, General

Maharshi Dayanand University

B.sc Medical, Zoology

Indira Gandhi National Open University

Dietician , Dietician