Dakshita Bhatnagar
Operations Assistant Manager | Root Cause Analysis & Escalation Management | Power BI & Agile Foundation Certified | Driving Data-Backed Solutions
- Role
- Assistant Manager Customer Experience at YesMadam
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Dakshita Bhatnagar
An operations-focused professional with hands-on experience in customer success, chat…
Experience
Assistant Manager Customer Experience
May 2025 — Present · Gurugram, IN
Managing end-to-end customer interactions and ensuring timely resolution of service issues-Monitoring team performance against key KPIs and customer satisfaction metrics-Conducting regular quality checks and audits to ensure adherence to company standards-Leading initiatives to improve customer retention and loyalty through feedback analysis and service enhancements-Collaborating with cross-functional teams (operations, technology, and quality) to resolve bottlenecks and streamline workflows-Training and mentoring team members to promote a culture of empathy, accountability, and excellence in service delivery.
Education
CRSU
B.ed, Biology/Biological Sciences, General
2019 — 2021
Maharshi Dayanand University
B.sc Medical, Zoology
Indira Gandhi National Open University
Dietician , Dietician
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