Dajuan Warren
IT Executive Support Specialist
- Role
- IT Executive Support Specialist at Makpar
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Dajuan Warren
My name is Dajuan Warren, and I am an aspiring cybersecurity analyst with a keen interest…
Experience
IT Executive Support Specialist
Feb 2024 — Present · Washington, DC, US
Experienced IT Tier 2 Support for the Acting Secretary of Labor and her team of executives offering high-level support to end-users for hardware, software, and network issues. Skilled in managing up to 200 incident tickets per month, ensuring problem resolution, and promoting user satisfaction. Proficient in overseeing electronic tasks for seamless onboarding of new hires and implementing secure offboarding procedures to safeguard company assets. Experienced in troubleshooting various customer equipment, including VDIs, desktops, printers, and scanners. Proven track record in managing equipment inventory for customer sites and third-party warehouses.
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