Daja J.
Customer Support Specialist | Accounts Receivable at Livegistics
- Role
- Customer Support Specialist Accounts Receivable at Livegistics
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Daja J.
An experienced customer support leader who possesses the skills needed to inspire…
Experience
Customer Support Specialist Accounts Receivable
Oct 2021 — Present · US
Managed a portfolio of 300+ civil construction and demolition customer accounts, ensuring smooth onboarding, training, and ongoing support to maximize software adoption. • Increased customer retention by 25% by proactively identifying pain points, implementing solutions, and following up regularly to ensure customer satisfaction. • Reduced average response time by 40%, streamlining the support process and improving resolution efficiency through optimized workflows. • Conducted weekly quality control audits, identifying process gaps that led to a 15% decrease in customer complaints and improved service delivery. • Collaborated with sales, finance, and product teams, leading cross-functional initiatives that reduced billing disputes by 30% through enhanced transparency and communication. • Developed a knowledge base and training materials, reducing support inquiries by 20% and empowering customers to resolve common issues independently. • Gathered and analyzed customer feedback, presenting insights that contributed to major product enhancements, increasing customer satisfaction scores by more than 15%. • Resolved 95% of billing inquiries on the first contact, ensuring clear and accurate communication that improved customer satisfaction. • Addressed and resolved an average of 25 billing issues per month, minimizing customer disputes and reducing outstanding balances. • Maintained 100% accuracy in financial record-keeping, ensuring all billing adjustments and payments were properly documented for auditing and reporting. • Conducted monthly billing audits, identifying discrepancies and implementing process improvements that increased billing efficiency by 30%. • Engaged in ongoing training and performance reviews, leading to a 20% increase in personal efficiency and compliance with billing procedures.
Education
Central Michigan University
Bachelor of Science - BS, Organization Administration
2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.