Daizoun Oliver

About Daizoun Oliver

Dynamic and results-driven professional with extensive experience in Human…

Experience

1. Service Support Advisor

   Rivian

   Apr 2023 — Present · Plymouth, MI, US

   Develop and communicate repair plans, order parts, and schedule service appointments, ensuring experiences for customers. Serve as the virtual, end-to-end point of contact for Rivian owners needing assistance with vehicle inquiries,charging, connectivity, repairs, maintenance, and service intake. Utilize strong listening and comprehension skills to triage customer concerns, document vehicle symptoms, anddetermine the best servicing solution with a customer-first approach. Create repair plans, order parts, schedule service appointments and alternative transportation needs,then communicate next steps back to the customer for agreement and work authorization. Maximize Rivian Scheduling Service calendar efficiency for test drives and deliveries. Manage workflow processes, including part ordering, work orders, and scheduling. Oversee fleet management tasks, including service coordination, parts ordering, work orders, and scheduling.

Education

• Purdue Global

  Bachelor of Science - BS, Organizational Management

• Baker College

  Bachelor of Business Administration - BBA, Human Resources Management

• Ferris State University

  Bachelor of Science - BS, Criminal Justice/Law Enforcement Administration

Skills

• Communication
• Management
• Team Building
• Leadership
• Critical Thinking
• Microsoft Word
• Resiliency
• Team Leadership
• Social Networking
• Analytical Skills
• Microsoft Publisher
• Interpersonal Skill
• Tenacious Work Ethic
• Teaching
• Time Management
• Adaptability
• Microsoft Excel
• Microsoft Office