Daisy Cheung

Senior Account Manager @Intercept

Toronto, ON, CA

Supervises and leads a portfolio of B2B tech and tech-related clients such as SAP, Adastra, CarltonOne Engagement, and Procom by growing strategically focused relationships with Director, VP, and C-Suite level client contacts while maintaining superior client service. Owning client budgets in managing costs and deliverables. Fosters collaborative working environment with integrated teams. Manages team’s performance reviews on a bi-annual basis.• Doubled account sales within the first 10 months of my leadership and have presently maintained account sales by effectively leveraging my most strategic clients, earning and keeping their respect and confidence as a trusted advisor.• Expanding our client base through several client referrals while retaining my most strategic clients.• Solution-minded in addressing client concerns, identifying potential project risks, developing contingency plans, and navigating unexpected obstacles while ensuring that multiple projects stay on track and meet client expectations.• Manages and prevents scope creep while adapting to clients evolving needs with clear communication and collaboration and high attentiveness to potential obstacles that could impact timeline and budget.• Ensures alignment with clients’ objectives by cross-examining client briefs and assignments to equip teams with essential project details, providing constructive client-centric feedback, and bridging the gap between integrated teams; all the while guiding and constantly reinforcing these skills to junior account team.• Manages a team of two direct reports by fostering individuals’ skill sets and monitoring their progress against clearly defined goals which led to an Account Coordinator’s promotions to Account Manager in 18 months.

Ryerson University

Bachelor, Marketing/Marketing Management, General

University of Toronto

Continuing Education, Marketing