Daisy Cheung

Claim Opperation Assistant @Pen Underwriting UK

Chelmsford, GB

Reduced MI reporting processing time by 50% by developing Excel macros, streamlining the reporting process. Enhanced bordereau data quality and accuracy through rigorous data validation and reconciliation, significantly reducing monthly claims queries. Coordinated with stakeholders across various departments, including Financials and Claims exceptions, to improve the efficiency of resolving claims inquiries within Key Performance Indicator (KPI) timelines. Provided comprehensive support to the claims operation team, particularly in data enrichment, assisting the manager in resolving complex MI report issues. Gained hands-on experience with bordereau data management, contributing to improved reporting outputs and operational efficiency.